The Warranty Service is a data integration that automatically looks up warranty and purchase date information for your hardware assets using their serial numbers. It then updates the information in Strategy Overview and optionally writes it back to your integrated apps (PSA, IT Glue).

Supported manufacturers

The Warranty Service supports lookups from: HP, Lenovo, Dell, HPE (Hewlett Packard Enterprise), Acer, Asus, and Apple.

The system identifies the manufacturer by the serial number pattern or from previous sync records.

Prerequisites: field mapping

The Warranty Service relies on fields that are mapped during your PSA or IT Glue configuration setup. Before enabling the Warranty Service, make sure the following fields are mapped in whichever integration provides your configuration data:

Serial Number: Used to look up warranty information
Purchase Date: Updated with the manufacturer's purchase date
Expiration Date: Updated with the warranty expiration date
Manufacturer: Used to route the lookup to the correct warranty service

If your configurations come from your PSA, these mappings are set in Step 7 of the Configuring Your PSA Integration article. If they come from IT Glue, they're set in the Import Configurations section of the IT Glue Integration article. If you import configurations from both sources, map the fields in both places.

Setting up the Warranty Service

Go to Settings > Integrations > Add Integration > Warranty Service > Add Integration
Select Flexible Item Groups to include in warranty lookups. By default, all PSA asset groups are enabled. Deselect non-relevant groups (like monitors) to speed up the service.
Map the required fields for each group:
- For PSA assets, all four fields must be mapped: Serial Number, Purchase Date, Expiration Date, and Manufacturer
- For assets from other sources (IT Glue Flexible Assets or Configurations), only Serial Number and Warranty Expiration Date are required
When all fields are mapped, the system will show "Mapped" for that group

Updating your integrated apps

Under the "Update in Integrated Apps" tab, you can choose whether the Warranty Service should write updated data back to your connected integrations (PSA, IT Glue). The tab shows a column for each connected integration so you can control writeback per source.

Manufacturer: Update manufacturer information
Warranty Expiration Date: Update warranty dates
Purchase Date: Update purchase dates

Only check these if you want Strategy Overview to update your source data. Otherwise, leave them unchecked.

How warranty sync works

The system collects assets from the Flexible Item Groups you selected
It reads the serial number from the mapped column. You can confirm serial numbers are in the correct column by clicking the column header and selecting Edit Column - the column type should be Serial Number.
It identifies the manufacturer and sends the serial number to the warranty service
The service returns warranty expiration and purchase dates
Strategy Overview saves the updated data. Once the Warranty Service updates a field, Strategy Overview takes sync priority for that field - meaning Strategy Overview's warranty data won't be overwritten by your integrations during the next sync
During the next sync cycle, the system pushes the updated fields back to your connected integrations (if enabled under the "Update in Integrated Apps" tab)