Warranty Service Integration

Enable warranty service
Settings> Integrations>Add integration>Warranty service>Add Integration
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Setup fields to update in your PSA
Settings - Integrations - Warranty Service - "Update in PSA" tab:
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​Manufacturer: check
​Warranty Expiration date: check
​Purchase date: check

Note. Check these properties only if you want our application to update your data in your PSA.
Otherwise, you can leave it unchecked.
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Logs
If you have issues please review logs:
Settings - Integrations - Warranty Service - "Logs" tab
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System takes assets list to update - from "Assets" part.
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Note. Flexible assets warranty updates feature coming in 9.0 release October 2025.
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System takes the serial number.
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System identifies the manufacturer by serial number mask (number of digits and positions of letters and numbers are used) or using DB record that confirms the manufacturer from the previously performed syncs.
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System sends the serial number into warranty service.
Currently we support:
- HP.
- Lenovo.
- Dell.
- HPE (Hewlett Packard Enterprise).
- Acer.
- Asus.
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Warranty service system returns to us:
- Warranty Expiration Date.
- Purchase date.
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System saves the updated info on SO side and saves the flag that sync priority for these fields in on SO side:
- when warranty is off, then priority is on PSA side
- when warranty is on, then sync priority is on SO side.
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During the next PSA sync system updates the fields in PSA (depends on settings on SO side on the tab "Update in PSA").
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Sync regularity:
New asset appears - sync runs the same day.
All assets - once a month.
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