Strategy Overview is designed to be intuitive, but questions come up. Here's how to get the help you need.
Chat with our team
Click the chat icon in the bottom right corner of Strategy Overview. Arya is our AI assistant, trained on the full knowledge base. Ask a question in plain language and Arya will find the answer or walk you through the steps.
If Arya can't answer your question, the conversation is handed off to our team. You can also type "talk to a person" at any time to reach us directly.
Reporting an error
Some things aren't answered by an article. If you see any of these, ask for a person straight away rather than working through more troubleshooting steps:
An error that includes a Diagnostic Trace Id
A 500 Internal Server Error
Something that worked yesterday and stopped, especially for more than one user
Include the trace ID or a screenshot, the company and Report you were in, and roughly when it happened. That lets us find the exact failure in our logs. If you're already emailing [email protected], you're in the right place. Just reply and ask for a person.
Browse the knowledge base
You're in it right now. The Strategy Overview Knowledge Base covers everything from initial setup to advanced configuration. Use the search bar at the top to find articles on any topic.
Book a call
Sometimes it's easier to talk it through. If you need hands-on help with setup, configuration, or planning your rollout, you can book time with our team directly.